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If your tenancy is deleted before being fully signed, or you have accidentally paid your rent payment directly to us - you may need to send us documentation in order for your refund to be processed.
We require 1 document, a bank statement or transaction extract that is clearly showing:
Account holder's name
Account number
Sort code
Original transaction for which a refund has been requested
We have personalised guides showing you how to download sufficient documentation for us to process your refund.
Please select your bank below:
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